Privacy Policy
Effective date: March 31, 2026
Nail Down is a DBA of SGC Services LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, and protect information when you use the Nail Down platform at naildownnow.com and its related services.
By using Nail Down, you agree to this policy. If you do not agree, please do not use the service.
1. Information We Collect
Information you provide directly:
- Business name, contact name, email address, and phone number during onboarding
- Trade type, service area, and Google review link
- Billing and payment information (processed by Stripe — we do not store card numbers)
Information received from integrations:
- From Jobber: Quote details (customer name, phone number, job title, estimate amount, quote status), job completion data, and account identifiers via OAuth-authorized API access
- From Twilio: SMS delivery status, message SIDs, and delivery timestamps
End customer information:
- Your customers’ names and phone numbers as provided by your Jobber account for the purpose of sending automated SMS messages on your behalf
Automatically collected:
- Basic web analytics (page views, referral source) via privacy-respecting analytics
- Workflow execution logs for debugging and service reliability
2. How We Use Your Information
We use the information we collect to:
- Send automated SMS follow-ups and review requests on your behalf to your customers
- Generate personalized message content using your business context and customer details
- Maintain and improve the Nail Down platform
- Provide customer support and troubleshoot issues
- Send you service-related communications (onboarding, account updates, billing)
- Monitor system health and prevent abuse
3. How We Generate Your Messages
Nail Down uses Anthropic’s Claude API to generate personalized SMS messages. Customer names, job details, and your business context are sent to the Claude API for message generation. Anthropic does not use API inputs to train its models. Generated messages are stored temporarily in our database to facilitate delivery and are not used for any purpose other than the intended SMS send.
4. SMS and Messaging
Nail Down sends SMS messages on your behalf through Twilio. By connecting your account to Nail Down:
- You represent that you have obtained appropriate consent from your customers to receive SMS communications, consistent with TCPA requirements and applicable law
- All messages are sent from a Nail Down-managed phone number registered under our Twilio A2P (Application-to-Person) verified campaign
- Message frequency varies
- Message and data rates may apply
- End customers may opt out of messages at any time by replying STOP, or reply HELP for assistance
- Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes
5. Third-Party Services
We share information only with the third-party services necessary to operate Nail Down:
- Jobber — field service data via authorized OAuth connection
- Twilio — SMS delivery
- Anthropic (Claude API) — message generation by our system
- Airtable — operational database
- Stripe — payment processing
- DigitalOcean — infrastructure hosting
- Cloudflare — DNS, SSL, and content delivery
We do not sell, rent, or trade your information or your customers’ information to any third party for marketing or advertising purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes; the categories above exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
6. Data Storage and Security
Your data is stored on secured infrastructure hosted by DigitalOcean and Airtable, both located in the United States. We protect your data using:
- HTTPS encryption for all data in transit
- OAuth 2.0 token-based authentication for Jobber integration (we never store Jobber passwords)
- HMAC-SHA256 webhook signature verification on all inbound Jobber requests
- API keys stored securely and rotated on a regular schedule
- Cloudflare Zero Trust access controls on administrative interfaces
7. Data Retention
We retain your business account data for as long as your account is active. Quote and customer data is retained for up to 12 months after the associated follow-up sequence completes, or until you request deletion. Workflow execution logs are retained for 30 days for debugging purposes.
If you disconnect your Jobber account or cancel your Nail Down subscription, we will pause all automated messaging immediately and delete your stored data within 30 days of your request.
8. Your Rights
You may at any time:
- Request a copy of the data we hold about your account
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Disconnect your Jobber integration (which immediately pauses all automations)
To exercise any of these rights, email us at [email protected].
9. Children’s Privacy
Nail Down is a business-to-business service and is not intended for use by individuals under the age of 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. The effective date at the top of this page indicates the most recent revision.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
SGC Services LLC
Email: [email protected]
Website: naildownnow.com